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Terms and Conditions

July 8, 2024/2 Comments/in Uncategorized /by abucoopmfb

Terms and Conditions

These terms govern your use of our website or services and they are important as they affect your legal rights. So please read them and our privacy policy carefully.

Definitions

“Customer” means a customer of Abucoop Mfb Ltd who has or operates an account with the bank and is named in the application form but where two individuals are named, either or both of them are customers.
“The Bank” means Abucoop Mfb Ltd
“Service” means the Abucoop Mfb Ltd internet banking, telephone banking, and bills payment services.
“Access code, Passcode, Username and Password” means the enabling code with which you access the system and which is known to you only. “Account” means a current or savings account or other
account maintained with the bank at any of the bank’s branches in Nigeria. “PIN” means your personal identification number. “Mailing Address” means the customer’s mailing address in the bank’s records. “Instruction” means the customer’s request to the bank for the services.

The service allows the Customer to give the bank instructions by use of :

Telephone, PIN, Password, Access code and Username for the following:
Obtain information regarding customer’s balances as at the last date of business with the bank.
Obtain information with regards to any instrument in clearing or any credit standing in the Customer account as at the last date of transaction on the customer’s account.
Authorise the bank to debit customer’s account to pay a specified utility bill such as NITEL, NEPA,WATER RATE and/or any other bills as specified by the customer subject however to availability of
such bill payment under this service.
Authorising the bank to effect a transfer of funds from the customer’s account to any other account with the bank.
Authorising the bank to effect any stop payment order.
Authorising the bank to debit Customer account and load same into value card.
On receipt of instructions, the bank will endeavor to carry out the customer’s instructions promptly, excepting all or any unforeseen circumstances such as Act of God, Force Majeure, and other causes
beyond the bank’s control.

Before the service can avail any customer, he/she must have:- any one or a combination of the following:

An account with the bank
A Passcode, access code, username, and password
A touch-tone telephone/GSM handset and computer
A Personal Identification Number “PIN”

Under no circumstances shall the customer allow anybody access to his/her account through the service.

The Passcode/Access Code/Password

The Customer understands that his/her Passcode, Access Code/ Password is used to give instructions to the bank and accordingly undertakes:
That under no circumstances shall the Passcode, Access Code/Password be disclosed to anybody.
Not to write the Passcode, Access Code/Password in an open place in order to avoid third party coming across same.
The customer instructs and authorizes the bank to comply with any instructions given to the bank through the use of the service.
Once the bank is instructed by means of the customer’s Passcode, Access code, and PIN the bank is entitled to assume that those are the instructions given by the customer and to rely on the same.
The bank is exempted from any form of liability whatsoever for complying with any or all instruction(s) given by means of the customer’s Passcode, Access code if by any means the Passcode, Access code becomes known to a third party.
Where a customer notifies the bank of his intention to change his Passcode, Access code arising from loss of memory of same, or that it has come to the notice of a third party, the bank shall, with the consent of the customer, delete same and thereafter allow the customer to enter a new Passcode, Access code PROVIDED THAT the bank shall not be responsible for any loss that occurs between the period of such loss of memory of the Passcode, Access code or knowledge of a third party and the time the report is lodged with the bank.
Once a customer’s Passcode/Access code is given, it shall be sufficient confirmation of the authenticity of the instruction given.
The customer shall be responsible for any instruction given by means of the customer’s Passcode/Access code.

Accordingly, the bank shall not be responsible for any fraudulent, duplicate or erroneous instructions given by means of the customer’s Passcode/Access code.

Customer’s Responsibility

The customer undertakes to be absolutely responsible for safeguarding his username, access code, passcode, PIN, and password, and under no circumstance shall the customer disclose any or all of
these to any person.
That under no circumstances shall the Passcode, Access Code/Password be disclosed to anybody.
Not to write the Passcode, Access Code/Password in an open place in order to avoid third party coming across same.
The customer undertakes to ensure the secrecy of his access code, passcode, PIN and password by not reproducing same in any manner whatsoever either in writing or otherwise capable of making it
known to persons other than the customer.
The bank is expressly exempted from any liability arising from unauthorized access to the customer’s account and/or data as contained in the bank’s records via the service, which arises as a result of inability and/or otherwise of the customer to safeguard his PIN Passcode/Access code and/or password and/or failure to log out of the system completely by allowing on-screen display of his account information.
The bank is further relieved of any liability as regards breach of duty of secrecy arising out of customer’s inability to scrupulously observe and implement the provisions of clauses 3(i) & (iii) above, and/or instances of breach of such duty by hackers and other unauthorized access to the customer’s account via the service.
The Customer access code and password must be changed immediately it becomes known to anyone else and therefore the customer is under a duty to notify the bank whenever his/her access code and/or password has become known to another person.
Where a customer notifies the bank of his intention to change his access code and/or passcode arising from either his loss of memory of same or that it has come to notice of a third party, the bank shall with the consent of the customer, delete same and thereafter allow the customer to enter a new passcode, access code, and password. Provided that the bank shall not be responsible for any loss(es) that occurs between the period of such memory of the access code passcode and/or password or knowledge of a third party and the time the report is lodged with the bank. The Customer shall be responsible for any fraud, loss and/or liability to the bank or third party arising from usage of the customer’s access code, passcode, PIN and/or password being used by a third party
The Customer shall be responsible for any fraud, loss and/or liability to the bank or third party arising from usage of the customer’s access code, passcode, PIN and/or password being used by a third party
and other unauthorized access. Accordingly, the bank shall not be responsible for any fraud that arises from the usage of the customer’s access code, passcode, PIN and/or password.

Monthly Fee and/or Usage Fee
Upon enrolling of a customer for the service, the customer may be charged the applicable monthly fee and/or usage fee whether or not the customer makes use of the service during the period in question.

Damages
Under no circumstances will the bank be liable for any damages, including without limitation direct or indirect, special, incidental or consequential damages, losses or expenses arising in connection with this service or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation, transmission, computer virus or line or system failure, even if the bank or its representatives thereof are advised of the possibility of such damages, losses or hyperlink to other internet resources are at the Customer risk

Copyright
Copyright in the pages and in the screens displaying the pages, and in the information and material therein and arrangement is owned by the bank.

Electronic Virus or Viruses
The bank shall not be responsible for any electronic virus or viruses that the customer may encounter in course of making use of this service.

Rules of the Road
For the benefit and security of our Customer and to comply with applicable laws, we have a few mandatory guidelines that we call rules of the road. And conduct that violates the rules of the road is grounds for termination of this services and the bank may for whatsoever reason vary these terms and conditions. For this reason, the customer undertakes to:

Provide accurate information. Agree to provide true, accurate, current and complete information about yourself as requested in our registration form and account opening forms and the customer
agree not to misrepresent his/her identity or information, which may include user names, password or other access devices for such accounts.
Obey the law. Customer agrees not to use the service for illegal purposes or for the transmission of material that is unlawful, harassing, libelous (untrue and damaging to others), invasive of another’s privacy, abusive, threatening, or obscene, or that infringe the right of others.
Restrictions on commercial use or resale. Customer’s right to use the service is personal therefore customer agrees not to assign or make any commercial use of the service.
Proprietary rights. The customer acknowledges and agrees that the bank own all rights to this website and the content displayed on the site. The customer is only permitted to use this content as expressly authorized by the service. Customer(s) may not copy, reproduce, distribute, or create derivative work from this content. A violation of any of the rules (i-iv) is a ground for discontinuation of the service by the bank.

Limitations of Liability
Customer agree that the bank will not be liable for any liability, whether direct, indirect, incidental,special, consequential or exemplary damages, including but not limited to damages for loss of profits,goodwill, use or other intangible losses, even if we have been advised of the possibility of such damages,resulting from:

The use or the inability to use the service
The cost of getting substitute goods and service resulting from any products,data, information or services purchased or obtained or messages received or transactions entered into through or from
the service;
Unauthorised access to or alteration or your transmission of data;
Statements or conduct of anyone on the service; or
Any other matter relating to the service.

Indemnification
Except when caused by the bank’s intentional misconduct or gross negligence, customer agree to protect and fully compensate the bank and its Subsidiaries and service providers from any/and all third party claims, liability, damages, expenses and costs (including, but not limited to, legal fees) caused by or arising from customer’s use of the service, violation of the terms or infringement, or infringement by any other user of customer’s account, of any intellectual property or other right of anyone.

Service Changes and discontinuation
The bank reserve the right to change or discontinue, temporarily or permanently, the service at any time without notice. In other to maintain the security and integrity of the service the bank may also suspend customer’s access to the service at any time without notice. Customer agrees that the bank will not be liable to the customer or any third party for any modification or discontinuation of the service.

Others
The bank shall not be considered an agent or other legal representatives of the customer for any purpose by reason of this agreement and/or any other party whom the customer is using this service to pay.

This agreement cannot be changed by the customer nor any of the bank’s rights waived unless the bank agrees in writing or customer continue using the service following receipt of notice of any changes proposed by the bank.

This agreement is personal to the customer and the customer may not assign it to anyone.

All notice to the customer shall be in writing via the address the customer has provided to the bank, all notices to the bank must be made in writing sent to the bank’s address. All notice to the customer shall be in writing via the address the customer has provided to the bank, all notices to the bank must be made in writing sent to the bank’s address.

The bank and the customer shall be an independent contractor, and nothing contained in this agreement shall be deemed to create any association, partnership, joint venture, or relationship of principal, agent or master and servant, employer or employee between parties

Abucoop Privacy Policy

May 7, 2024/0 Comments/in Uncategorized /by abucoopmfb

Privacy Policy

Abucoop Mfb Ltd: PRIVACY POLICY

By accessing or using the Services, or by accepting our Terms and Conditions (the “Terms”) or any other terms that incorporate this Privacy Policy by reference, you agree on behalf of yourself and any organization that you represent (together, “you”) that you have read and understood this Privacy Policy and that you consent to the collection, use, and sharing of information as discussed below. If you do not agree with this Privacy Policy, do not access or use the Services or the Platforms. This Policy is incorporated into and made a part of our Terms and Conditions.

USERS’ PRIVACY RIGHTS

This Policy describes the User’s privacy rights regarding Abucoop Mfb Ltd’s collection, use, storage, sharing and protection of a User’s personal information on the Platforms and in respect of the Services.

If a User creates a username, identification code, password or any other piece of information as part of the Platform’s access security measures, such information will be treated as confidential, and will not be disclosed to any third party. Abucoop Mfb Ltd reserves the right to disable any User identification code or password, whether chosen by a User or allocated by the Platform at any time, if in Abucoop Mfb Ltd’s opinion a User has failed to comply with any of the Terms (including this Privacy Policy). If a User is aware or suspects that anyone other than his/herself is aware of a User’s security details, kindly notify Abucoop Mfb Ltd as soon as possible via the address below.

Abucoop Mfb Limited

Data Protection Officer

Plot 251, Millennium Builders’ Plaza,

Herbert Macaulay Way, CBD, FCT,

Abuja.

By continuing to use our mobile application (the “Mobile App”), you acknowledge and agree that you have carefully read and understood the terms of use and privacy policy.

Your rights in relation to Your Personal Data are as follows:

(I) the right to have access to Your Personal Data;

(II) the right to be informed about the processing of Your Personal Data;

(III) the right to rectify any inaccurate Personal Data or any information about You;

(IV) the right to review, modify or erase Your Personal Data and any other information we have about You;

(V) the right to restrict the processing of Your Personal Data;

(VI) the right to block Personal Data processing in violation of any law;

(VII) the right to be informed about any rectification or erasure of Personal Data or restriction of any processing carried out;

(VIII) the right to the portability of Your Personal Data; and

(IX) the right to lodge a complaint to a supervisory authority within Nigeria.

USERS’ PERSONAL INFORMATION

Abucoop Mfb Ltd collects and use any information you supply when you interact with the mobile app, you share personal details like your name, Bank Verification Number, Valid Identification, address and picture. By using the mobile app to transact, you also share details of your transactions with us. Additionally, we may request explicit permission to see other information like your address book, location, photos and data from your camera.

Details you give when you sign up on the Mobile App, like your BVN, name, date of birth, gender, phone number, residential address, and email address.
Images would also be collected for the purpose of KYC and other features like adding your profile picture.
Information you give us through the in-app chat so we can help you.
We shall also access your contact list information to enable you to perform certain functions like sending airtime and data to a person on your contact list.
We may collect internet protocol (IP) address, browser type, device ID, internet service provider (ISP), information about your computer and software, links materials You request, your approximate location, referring/exit pages, date/time stamp, and other metadata. Platforms may embed Javascript code into page loads, which instructs Users’ web browsers to make web requests back to our servers to collect information about the User page views and other activities.
We collect certain information from the User’s browser using small data files called “cookies”. The Platform may use session cookies to help recognize a User who visits multiple pages during the same session so that the User does not have to enter a password to access each page. Session cookies terminate once the User closes the browser.
We also use persistent cookies to collect, store and track information. The Platform uses persistent cookies to store the User’s login ID (but not the User’s password) to make it easier for the User to login when the User returns to the website. We encode our cookies so that only us can interpret the information stored in them. You can remove or block persistent cookies using the settings in your browser, but this may limit your ability to use our Platform.
We may employ a software technology called clear gifs or web beacons that help us better manage content on the Platform as well as on the Platform emails, by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar function to cookies and are used to track the online movements of the Web users. In contrast to cookies, which are stored on a User’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.

GOVERNING PRINCIPLES

Abucoop Mfb Ltd will always comply with the principles outlined below for the purpose of collecting, storing and using a User’s personal information.

Data shall be collected and processed with a specific, legitimate and lawful purpose which shall be consented to by the User before collection and processing;
Data may be further processed for archiving, scientific research, historical research and statistical purposes for public interest without obtaining the consent of the User;
Data collection and processing shall be adequate, accurate and with consideration for the dignity of the human person;
Data shall only be stored for the period which is reasonably needed and as required by the relevant and applicable laws; and
Data shall be secured against all foreseeable hazards and breaches such as theft, cyberattack, viral attack, dissemination, and manipulations of any kind.

The lawful basis we rely on for processing your Personal Information are:

Your consent; Where you agree to us collecting your Personal Information by using our Services.
We have a contractual obligation: Without your Personal Information, we cannot provide our Services to you.

Abucoop Mfb Ltd also has a legal obligation to ensure full compliance with all Anti-Money Laundering and Counter-Terrorist Financing Laws. Abucoop Mfb Ltd protects against fraud by checking your identity with your Personal Information.

SHARING AND PROTECTION OF USERS’ PERSONAL INFORMATION TO THIRD PARTIES

Abucoop Mfb Ltd provides such information to our subsidiaries, affiliated companies or other trusted third-party service providers or persons for the purpose of processing personal information on our behalf, including validating user credentials, securing data storage, marketing, customer service, fraud detection and other applicable services. Abucoop Mfb Ltd requires that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures we consider essential and relevant subject to applicable law. Abucoop Mfb Ltd requires that these third-parties providers use PII and PID only in connection with the services they perform for Abucoop Mfb Ltd.

Abucoop Mfb Ltd may share User information with law enforcement agencies, government officials, or other third parties in the event of a court order or similar legal procedure, regulatory disclosure or when Abucoop Mfb Ltd believes in good faith that the disclosure of User information is necessary or advisable to report suspected illegal activity or to protect Abucoop Mfb Ltd’s property or legal rights.

Except as expressly disclosed in this Privacy policy, Abucoop Mfb Ltd will not sell or disclose User information to third parties. Abucoop Mfb Ltd may disclose aggregated or other types of non-personally identifiable information to third parties for various purposes.

SECURITY OF USERS’ PERSONAL INFORMATION

Abucoop Mfb Ltd has implemented physical, technical, and procedural safeguards to protect User information from unauthorized access, disclosure, alteration, or destruction. Abucoop Mfb Ltd uses computer safeguards such as firewalls and data encryption and authorizes access to personally identifiable information only for those employees, contractors, and agents who require it to fulfil their job responsibilities.

Abucoop Mfb Ltd utilizes a higer duty of care to protect User information, such as credit card or bank account numbers, if disclosure of a particular type of User information could cause direct financial loss, Abucoop Mfb Ltd further encrypts such information and transmits it under Secure Socket Layer (SSL).

Abucoop Mfb Ltd shall only retain personal information reasonably required to keep providing Services to you. Where we no longer provide services to you, your information will be stored on our servers to the extent necessary to comply with regulatory obligations and for the purpose of fraud monitoring, detection and prevention. Where we retain your Personal Information, we do so in compliance with limitation periods under the applicable law.

LOCATION

All Personal Information you provide to us is stored on our secure servers as well as secure physical locations and cloud infrastructure (where applicable) for the purposes of providing seamless services to you, including but not limited to ensuring business continuity, the data that we collect from you may be transferred to or stored in cloud locations at globally accepted vendors’ data centre. Whenever your information is transferred to other locations, we will take all necessary steps to ensure that your data is handled securely and in accordance with this privacy policy.

DATA CONFIDENTIALITY RIGHTS

REPORTING A PERSONAL DATA BREACH

Abucoop Mfb Ltd is required to comply with the Nigeria Data Protection Regulation 2019 (“NDPR”) and other relevant laws and regulations regarding reporting requirements in relation to data breaches and report any personal data breach where there is a risk to the rights and freedoms of a User. Where a personal data breach results in a high risk to a User, such a User also has to be notified unless subsequent steps have been taken to ensure that the risk is unlikely to materialise, security measures were applied to render the personal data unintelligible (e.g. encryption) or it would amount to disproportionate effort to inform the User directly. In the latter circumstances, a public communication must be made, or an equally effective alternative measure must be adopted to inform such a User, so that he/she can take any necessary remedial action.

CHANGES TO THIS POLICY

We may amend this Privacy Policy at any time by posting a revised version on this page. The revised version will be effective at the time we post it unless we provide additional notice or an opportunity to “opt-in” because changes are material or retroactive. If you keep using our Services, you consent to all amendments to this Privacy Policy.

You can always see the most updated changes to this Privacy Policy (insert link) or by contacting our Data Protection Officer at dpo@Abucoop Mfb Ltd.inc

GOVERNING LAW

This Policy is made according to the provisions of NDPR and any other relevant Nigerian laws, regulations or international conventions applicable to Nigeria.

October 2022